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Customer Service Liaison
2 months ago
Amazon Canada Fulfillment Services, ULC - B85 is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our bilingual customers.
Key Responsibilities- Communicate with customers directly by phone, chat, and email in French and English languages, concisely and accurately.
- Empathize with and prioritize customer needs.
- Resolve issues and set appropriate expectations with customers.
- Respect the company's values by working with each customer.
- Clearly understand and respond appropriately to the issues that customers present.
- Always write grammatically correct, concise, and accurate responses to customers.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make quick and effective decisions on behalf of the customer.
- Work a shift-based, full-time schedule (40+ hours per week).
- Carry, lift, push, and pull up to 49 pounds.
- Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long.
- Ability to work in an environment where the noise level varies (Headphones Personal protective equipment provided).
- Ability to work in an environment where the temperature may vary.
- Fluency in both French and English is required for the role.
- High School or equivalent diploma.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, window navigation, and instant messenger tools.
- Bilingualism French and English is required for this position.
- Previous experience in Customer Service.
- Ability to effectively prioritize work time to ensure efficiency.
- Work experience in merchandising.
- Demonstrates integrity and has track-record of earning trust.
- Comfortable working in a diverse group and contributing to an inclusive culture.
