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Customer Service Liaison
2 months ago
Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Challenger Motor Freight Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries regarding shipment status, billing, and other related matters.
- Collaborate with internal teams to resolve customer issues and concerns in a professional and courteous manner.
- Maintain accurate records of customer interactions, shipments, and correspondence.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Stay up-to-date with company policies, procedures, and industry developments to provide expert advice to customers.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
- Minimum 2 years of customer service or logistics experience in the transportation industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Good problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in MS Office and other relevant software applications.
- Ability to work effectively in a team environment, with a focus on collaboration and mutual support.
- Ability to adapt to changing priorities and deadlines, with a strong attention to detail and organizational skills.
What We Offer:
At Challenger Motor Freight Inc., we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and customer satisfaction.
