Client Care Coordinator

1 month ago

Toronto, Ontario, Canada Sonova Full time
Join Our Team as a Client Care Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Client Care Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service, managing client accounts, and ensuring seamless communication with our clients and stakeholders.

Key Responsibilities:
  • Provide exceptional customer service in person, over the phone, and via email
  • Manage and maintain client accounts, including product ordering and inventory management
  • Work with insurance companies to ensure successful third-party billing operations
  • Assist with minor in-clinic device repairs as needed
What We Offer:
  • Competitive hourly wage
  • Monday – Friday 9 - 5 schedule
  • Full benefits package on day one
  • Three weeks of vacation time, plus additional days
  • Quarterly bonus opportunities
  • Growth and development opportunities within our organization
Requirements:
  • Strong communication and customer service skills
  • Training in a medical office setting or other administrative role
  • Experience or willingness to work on and reconcile accounts receivable
  • A “can-do” attitude, with a passion for learning and growth

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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