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Customer Service Team Lead

2 months ago

Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full time
{"h2": "About the Role", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at M2 Distribution Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Your primary focus will be on resolving customer complaints and issues in a timely and professional manner. You will also be responsible for providing training and coaching to junior team members to ensure they have the skills and knowledge needed to provide excellent customer service.

In this role, you will have the opportunity to work with a diverse range of customers and develop your skills in conflict resolution, problem-solving, and communication.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Provide exceptional customer service and support to clients
* Resolve customer complaints and issues in a timely and professional manner
* Provide training and coaching to junior team members
* Develop and implement processes to improve customer satisfaction and retention

Requirements:

* 1 year to less than 2 years of experience in a customer service role
* Bachelor's degree in a related field
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply now to join our team and take the first step towards a rewarding career in customer service"}