Customer Service Team Lead

4 weeks ago


Port Coquitlam, British Columbia, Canada M2 Distribution Ltd Full time
Customer Service Supervisor Job Description

M2 Distribution Ltd is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Team Leadership: Supervise and mentor a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and efficiency.
  • Training and Development: Develop and deliver training programs to enhance customer service skills and knowledge.
Requirements:
  • Education: Bachelor's degree in a related field.
  • Experience: 1 year to less than 2 years of experience in customer service or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in customer service software.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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