Care Support Professional

2 weeks ago


Saint Stephen, Canada Kindred Home Care Full time
Job Summary:

We are seeking a highly skilled Care Support professional to join our Kindred Home Care team. The successful candidate will play a vital role in supporting our caregivers, clients, and their families.

This is an entry-level position where you will function as the hub of communication, coordinating daily scheduling support and handling urgent coverage needs. You will be responsible for effective communication with staff, clients, and families on schedule challenges, answering a high volume of phone calls, emails, and system tasks, and providing general administrative support and data entry.

Key Responsibilities:

  1. Coordinate service delivery and daily scheduling support on urgent coverage needs.
  2. Communicate effectively with staff, clients, and families on schedule challenges.
  3. Manage a high volume of phone calls, emails, and system tasks.
  4. Provide general administrative support and data entry.
  5. Establish genuine connections with caregivers, clients, and regional teams.
  6. Maintain accurate schedules and caregiver availability records.
  7. Identify and escalate potential risks.

Requirements:

  1. Comfort with technology.
  2. Excellent critical thinking, organizational, and problem-solving skills.
  3. Effective relationship-building skills and outstanding communication and interpersonal skills.
  4. The ability to think quickly and re-prioritize tasks in an ever-changing environment.
  5. Experience in scheduling is considered an asset.
  6. Experience with Salesforce is considered an asset.
  7. Ability to work from home with minimal supervision.
  8. Positive, flexible, and reliable.

Work Environment:

The Care Support professional will be working in a 24/7 operations environment, sharing responsibility for weekend and holiday coverage through pre-booked scheduled shifts and on-call support. The team will also share responsibility for last-minute coverage support as required.

We are a company with a culture of real, joyful, and engaged individuals who pursue growth and see challenges as opportunities. We welcome applicants from underrepresented groups and encourage those looking for a supportive and dynamic work environment to apply.



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