Care and Support Team Lead

2 weeks ago


St Stephen, Canada Kindred Home Care Full time

Oversee Care Delivery for Kindred Home Care

As a seasoned leader, you will be responsible for managing a team that provides exceptional care services to clients in their homes. Our compact, spirited team is fueled by the thrill of tackling major new challenges and achieving consistent, sustainable growth. Your primary goals will be to prioritize ongoing support for your team, maintain a steady stream of new clients and caregivers, and ensure a high level of client satisfaction.

Key Responsibilities:

  • Establish strong relationships with referral sources and foster a positive and inclusive work environment.
  • Oversee incident and significant change reports, prioritize a strategic approach to client assessments & reassessments, and ensure enough caregiver availability to maintain growth.
  • Regular participation in local community events, maximize fulfillment of hours, and prioritize maintaining a high level of client satisfaction.

Requirements:

  • 3+ years proven experience in leading successful teams, with a proven track record of contributing to organizational growth & expansion.
  • Strong understanding of the aging process and the needs of older adults, proficient in written and spoken French and English.
  • Outstanding communication and interpersonal skills, with the ability to establish rapport with stakeholders, and strong organizational and time management skills.

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