Senior Care Operations Manager

6 days ago


St Stephen, Canada Kindred Home Care Full time
Job Summary

We are seeking a highly motivated Senior Care Operations Manager to join our dynamic team at Kindred Home Care. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional care services.

About Us

Kindred Home Care is a rapidly expanding company that has experienced remarkable growth, increasing from 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023. Our dedicated team of nearly 1000 employees is committed to providing outstanding quality care, and we aim to achieve 3,600,000 hours of care each year across multiple provinces by 2030.

Key Responsibilities
  • Establish strong relationships with referral sources to drive new business opportunities
  • Prioritize strategic client assessments and reassessments to ensure exceptional service delivery
  • Oversee incident and significant change reports to maintain high-quality care standards
  • Participate in local community events to foster strong connections and promote our services
  • Maximize fulfillment of hours while prioritizing client satisfaction and caregiver availability
  • Enhance employee satisfaction by creating a positive and inclusive work environment
  • Manage budget responsibilities effectively to drive business growth
Requirements and Qualifications
  • 3+ years of experience in leading successful teams and contributing to organizational growth and expansion
  • Strong understanding of the aging process and the needs of older adults
  • Proficient in written and spoken French and English
  • Excellent communication and interpersonal skills, with the ability to establish rapport with stakeholders
  • Strong organizational and time management skills
  • Experience in the healthcare industry, preferably in the home care sector, is an asset
What We Offer

We value diversity, equity, and inclusion and strive to create a culture of real, joyful, and engaged individuals. If you're looking for a challenging yet rewarding role where you can take your personal and professional growth to the next level, we encourage you to apply.


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