Customer Service Representative

3 weeks ago

St Catharines, Ontario, Canada CSN Collision Full time
Main Responsibilities

The Customer Service Representative at CSN Collision plays a vital role in ensuring a seamless experience for our customers. This includes greeting and processing customers in person, on the phone, and electronically in a professional manner.

The ideal candidate will possess strong organizational skills, with the ability to meet multiple deadlines simultaneously. They will also be an effective communicator, able to clearly and empathetically convey information to customers, both verbally and in writing.

Key Responsibilities:

  • Greet and process customers in person, on the phone, and electronically in a professional manner.
  • Keep customers updated throughout the process, working with team members to obtain status updates and communicate this information to the customer.
  • Answer all inquiries and explain all insurance-related processes and needs to customers.
  • Outline the customer touchpoints and follow through on these interactions.
  • Ensure the primary method of communication is established and followed (phone, email, text).
  • Monitor estimating systems for requests and assignments, making notes when assignments are received and following up with customers within 24 hours to book an appraisal appointment, confirm drivability, and arrange for towing if necessary.
  • Import assignments into the estimating system, including third-party appraisals and entering all administrative data.
  • Schedule and book insurance or private repair appointments based on the hours required for the job.
  • Explain rental eligibility to customers and book rentals as required.
  • Verify deductibles and communicate this information to the customer.
  • Prepare all necessary paperwork for claims (drop packages and pickup packages).
  • Check in all courtesy cars after customers have returned them, recording mileage, gas, and noting any damages.
  • Receive payments from customers, insurance companies, and third-party payors.
  • Generate files and invoices for repairs, towing bills, and rental bills.
  • Update the insurance company on repair dates, repairs, and deductibles.
  • Manage ARMS updates.
  • Check on supplements and inform customers.
  • Assist with coordinating sublet bookings.
  • Pre-close and close jobs.
  • Direct outside companies to the proper area for delivering parts.
  • Perform office administration tasks.
  • Work collaboratively with coworkers in a professional and kind manner.
  • Perform other duties as required, including office organization and cleaning.
  • Post invoices to the management system, scan documents for management, and manage costs.
  • Organize and update the management system, track calls per claim, and manage dates and notes.
  • Manage CSI, including reviews and facilitating with customers to obtain Google reviews post-repair.
Requirements

The ideal candidate will possess:

  • 3-5 years of experience in customer service, with a preference for automotive experience.
  • A working knowledge of the ARMS system, Mitchell, and Audatex.
  • Up-to-date WHMIS training and knowledge of Information Security PIPEDA.
  • A valid driver's license.
Personal Attributes

The successful candidate will possess:

  • Strong organizational skills and time management abilities.
  • Tactful, clear, and empathetic communication skills, with excellent verbal and written communication skills in English and French.
  • The ability to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types.
  • The ability to frame discussions positively, take action to resolve conflict, and minimize tension.
  • A critical thinking approach to problem-solving and a forward-thinking mindset.
  • The ability to consider problems from all new perspectives, expand on thinking or solutions proposed by others, and adapt to new ideas and initiatives.
  • Independence, self-motivation, and the ability to work without close supervision in a fast-paced environment.
  • Attention to detail and a high degree of accuracy.
  • A customer service orientation.

  • Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in St. Catharines is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Ontario, Canada CSN Collision Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CSN Collision. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Ontario, Canada Performance Auto Group Full time

    Job DescriptionIn this role as a Customer Service Representative at Performance Auto Group, you will play a vital part in delivering exceptional customer experiences. As the first point of contact for clients visiting our dealerships, your warm and welcoming demeanor will set the tone for their interactions with us.

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Ontario, Canada CSN Collision Full time

    Job Summary:CSN Collision is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will...

  • Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada Tim Hortons Full time

    Job OverviewWe are seeking a friendly and kind-hearted individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesWelcome guests and treat them warmlyTake orders, offer...

  • Bilingual Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada OneTouch Direct Full time

    Customer Service Representative - French CanadianOneTouch Direct is a leading provider of contact center solutions, working with Fortune 500 companies to deliver exceptional service and support. We are seeking a highly skilled Bilingual Customer Service Representative - French Canadian to join our team in Tampa.Key Responsibilities:Provide exceptional...

  • Storage Customer Service Representative

    4 weeks ago

    St. Catharines, Ontario, Canada U-Haul Full time

    Job Summary:U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a support team to inspect and maintain equipment, assist customers using...

  • Storage Customer Service Representative

    3 weeks ago

    St. Catharines, Ontario, Canada U-Haul Full time

    Job Summary:U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a support team to inspect and maintain equipment, assist customers using...

  • Storage Customer Service Representative Position

    1 week ago

    St. Catharines, Ontario, Canada U-Haul Full time

    Job OverviewWe are seeking a motivated and customer-focused Storage Customer Service Representative to join our team. This role involves providing exceptional service to customers, ensuring their needs are met, and contributing to the success of our facility.

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Ontario, Canada Tim Hortons Full time

    Job TitleCustomer Service Representative - Food and Beverage About the RoleWe are seeking a skilled Customer Service Representative to join our team at Tim Hortons. As a key member of our front-line staff, you will be responsible for providing exceptional customer service while working in a fast-paced environment. ResponsibilitiesSanitize and wash dishes and...

  • Bilingual Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada OneTouch Direct Full time

    We are seeking a highly skilled and bilingual individual to join our team at OneTouch Direct. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and French.Key Responsibilities:Respond to customer inquiries via phone and email in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Ontario, Canada Performance Auto Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Performance Auto Group.This is a part-time/temporary position with a 6-month contract, working as a Front Desk Administrator. As a key member of our dealership team, you will be responsible for delivering exceptional customer service and...

  • Customer Service Representative

    4 weeks ago

    St. Catharines, Ontario, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are seeking a Customer Service Representative (Cashier) to join our team at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins, and more.No experience required, we will equip you with the skills and knowledge to confidently...

  • Sales and Customer Service Representative

    1 week ago

    St. Catharines, Ontario, Canada The Sherwin-Williams Company Full time

    Job Description:We are seeking a highly motivated Sales and Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with commercial paint customers, and driving sales growth.About the Role:This role is...

  • Customer Service Representative

    1 week ago

    St. Catharines, Ontario, Canada OneTouch Direct Full time

    We are seeking a talented Bilingual Customer Service Representative to join our team at OneTouch Direct. Based in St. Catharines, ON, this role offers the opportunity to work from home and provide exceptional service to our clients.About the JobAs a Customer Service Representative, you will be responsible for responding to inbound consumer inquiries via...

  • Sales Representative

    1 month ago

    St. Catharines, Ontario, Canada Guillevin International Full time

    Job Title: Sales Representative - Customer FocusJob Summary:We are seeking a highly motivated Sales Representative to join our team at Guillevin International. As a Sales Representative, you will be responsible for managing and prioritizing customer requests, responding to customer needs, and finding appropriate solutions. You will also be responsible for...

  • Customer Service Representative

    1 month ago

    St. Catharines, Ontario, Canada CB Canada Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Motion. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide exceptional...

  • Bilingual Customer Service Representative

    1 week ago

    St. Catharines, Ontario, Canada OneTouch Direct Full time

    OneTouch Direct is a leading provider of contact center solutions, working with Fortune 500 companies to deliver exceptional customer experiences. We are seeking a highly skilled Bilingual Customer Service Representative - French Canadian to join our team in Tampa.Key Responsibilities:Provide exceptional customer service and support to French Canadian...

  • Food Service Representative

    1 month ago

    St. Catharines, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to join our team at beBee Professionals in St. Catharines. As a Food Service Representative, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare...

  • Sales Representative

    4 weeks ago

    St. Catharines, Ontario, Canada Guillevin International Full time

    Job Title: Sales Representative - Customer FocusJob Summary:We are seeking a highly motivated and customer-focused Sales Representative to join our team at Guillevin International. As a key member of our sales team, you will be responsible for managing and prioritizing customer requests, responding to customer needs, and finding appropriate solutions.Key...