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Sales and Customer Service Representative

2 months ago


St Catharines, Ontario, Canada The Sherwin-Williams Company Full time

Job Description:

We are seeking a highly motivated Sales and Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with commercial paint customers, and driving sales growth.

About the Role:

This role is based in St Catharines, ON L2R 1C9, where you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. You will also be responsible for ensuring maximum customer satisfaction, resolving any concerns promptly, and maintaining high product standards.

Key Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Loading/unloading delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • If internal to Sherwin-Williams, you must have received at least a 'meets expectations' rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language

Salary: $45,000 - $60,000 per annum, depending on experience.