Assyst Systems Administrator
6 days ago
We are seeking a highly skilled Assyst Systems Administrator to join our team at Wyndham Hotels & Resorts. As a key member of our IT department, you will be responsible for the administration, configuration, and maintenance of our IFS Assyst IT Service Management (ITSM) tool.
Key Responsibilities- Perform basic application administration, including system account creation and maintenance.
- Carry out system upgrades and general system maintenance to ensure optimal performance.
- Troubleshoot application issues and resolve them in a timely manner.
- Create service requests and change request forms and workflows to streamline our IT processes.
- Develop and implement configuration items, service offerings, system email templates, action templates, and ticket classification codes to enhance our ITSM tool.
- Work on various integrations utilizing REST API to connect our systems and improve data exchange.
- Collaborate with business groups and users to capture business requirements and develop solutions that meet their needs.
- Determine viable solutions based on captured requirements and document and develop the selected solution.
- Create and maintain Power BI datasets to provide insights into our IT operations.
- Connect Power BI to new data sources, such as SQL/Oracle databases and spreadsheets, to expand our data analysis capabilities.
- Create reports using Data Analysis Expressions (DAX) to provide actionable insights to our stakeholders.
- Bachelor's degree in computer science, information systems, or equivalent.
- Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM Platform solutions.
- 2-3 years' experience as an IFS Assyst Administrator or similar role.
- Knowledge of ITSM ticketing solutions and experience with REST API integrations.
- Intermediate or advanced level of understanding of databases and familiarity with Power BI and Data Analysis Expressions (DAX).
- Excellent problem-solving skills and strong communication skills to effectively capture business requirements.
- Ability to effectively document and develop solutions and experience in the management of all phases of the application lifecycle.
- Ability to communicate effectively with both technical and non-technical individuals and teams.
- Preference will be given to applicants with 5 years' experience in code development.
- Strong knowledge of IT Service Management (ITSM) and the ITIL best practice framework.
- ITIL Certification would be considered an asset.
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