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Systems Administrator

2 months ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the world's largest hotel franchising company, boasting a portfolio of 24 hotel brands and a global presence in over 95 countries. With a network of approximately 9,200 hotels and over 872,000 rooms, Wyndham commands a leading position in the hospitality industry.

Our Culture

At Wyndham, we value a culture of diversity, equity, and inclusion, supporting team members from all backgrounds and experiences. Our unique Count on Me culture is built on core values of integrity, accountability, inclusivity, caring, and fun. We prioritize team member growth through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.

The Role

We are seeking an experienced Systems Administrator to join our team in Saint John, New Brunswick. As an Assyst ITSM Platform Administrator, you will play a critical role in the administration, configuration, implementation, and maintenance of the IFS Assyst IT Service Management (ITSM) tool. You will work closely with business and IT stakeholders to develop solutions based on business requirements, configure integrations and automations with various monitoring tools and applications.

Key Responsibilities
  • Perform basic application administration, including system account creation.
  • Carry out system upgrades and general system maintenance.
  • Troubleshoot application issues.
  • Create service requests and change request forms and workflows.
  • Create configuration items, service offerings, system email templates, action templates, and ticket classification codes.
  • Work on various integrations utilizing Rest API.
  • Collaborate with various business groups and users to capture business requirements.
  • Determine viable solutions based on captured requirements and document and develop the selected solution.
  • Create and maintain Power BI datasets.
  • Connect Power BI to new data sources, such as SQL/Oracle databases and spreadsheets.
  • Create reports using Data Analysis Expressions (DAX).
Requirements
  • Bachelor's degree in computer science, information systems, or equivalent.
  • Proven experience as a key technical resource leading the implementation, integration, and configuration of ITSM Platform solutions.
  • 2-3 years' experience as an IFS Assyst Administrator or similar role.
  • Knowledge of ITSM ticketing solutions.
  • Proficiency in various programming languages, such as Lua, JavaScript, Python, Java, C#, and Regular expressions.
  • Experience with REST API integrations.
  • Intermediate or advanced level of understanding of databases.
  • Familiarity with Power BI and Data Analysis Expressions (DAX).
  • Excellent problem-solving skills.
  • Strong communication skills to effectively capture business requirements.
  • Ability to effectively document and develop solutions.
  • Experience in the management of all phases of the application lifecycle and best practices, including requirement gathering, design, development, testing, and deployment.
  • Ability to communicate effectively with both technical and non-technical individuals and teams.
  • Preference will be given to applicants with 5 years' experience in code development.
  • Strong knowledge of IT Service Management (ITSM) and the ITIL best practice framework.
  • ITIL Certification would be considered an asset.