IT Service Management Administrator

4 weeks ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

IT Service Management Administrator

Wyndham Hotels & Resorts is looking for an IT Service Management Administrator to become a vital part of their team. In this role, you will be instrumental in the administration, setup, execution, and upkeep of the IFS Assyst IT Service Management platform. Your collaboration with both business and IT stakeholders will be essential in crafting solutions that align with business needs, configuring integrations and automations, and working alongside various departments to gather requirements.

Key Responsibilities:

  • Execute application management duties
  • Conduct system upgrades and routine maintenance
  • Diagnose and resolve application-related issues
  • Generate service requests and change request documentation
  • Engage in integrations utilizing REST API
  • Develop and manage Power BI datasets

Qualifications:

  • Bachelor's degree in Computer Science or Information Systems
  • 2-3 years of experience as an IFS Assyst Administrator
  • Familiarity with ITSM ticketing systems
  • Proficient in programming languages such as JavaScript, Python, Java, among others
  • Understanding of databases and REST API integrations
  • Experience with Power BI and DAX
  • Excellent problem-solving and communication abilities
  • Knowledge of the ITIL best practice framework

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