Farm Boy Fresh Food Operations Manager

2 weeks ago

Toronto, Ontario, Canada Farm Boy Inc. Full time
About the Role

We are seeking an experienced Produce Supervisor I to join our team at Farm Boy Inc. as a key member of our operations team.

Job Description

The successful candidate will assist the Department Manager in achieving company, store, and department goals by providing exceptional customer service, supervising the department, and ensuring a quality service approach to all employees, customers, and suppliers.

This role requires a passion for food, knowledge of products, and excellent communication skills to effectively communicate corporate and department information, changes, and updates.

You will be responsible for:

  • Providing superior customer service and support for Farm Boy's vision of the best fresh shopping experience.
  • Supervising the department and providing floor support, including delegating tasks, breaks, and readiness for business and operations.
  • Completing daily 2x2's for the department and assisting with the training of new team members.
  • Coaching and maintaining confidentiality and trust while supporting team members.
  • Assisting with the completion of department service assessments, receiving and accurately storing department orders, and reviewing and verifying department invoices for accuracy.
  • Resetting the department for the closing team and ensuring the department is ready for business.
Requirements

To succeed in this role, you will need:

  • Partial completion of a post-secondary program and a minimum of 1 year of progressively responsible experience in a similar role or an equivalent combination of education and experience.
  • Superior customer service, organizational, and interpersonal skills.
  • A clear and effective communication style, both written and oral.
  • Ability to work with little supervision and maintain high standards for quality, attention to detail, and cleanliness.
  • Good judgement and decision-making abilities.
  • Flexibility in scheduling, including weekends, evenings, and holidays.
  • Fluency in English; fluency in French is considered an asset.
Work Environment

This role requires standing for long periods during shifts, lifting, carrying, or handling heavy objects, and adapting to temperature changes on occasion.

What We Offer

Farm Boy offers a competitive salary of $55,000 - $65,000 per year, depending on experience, and opportunities for professional growth and development in a dynamic and fun work environment.

How to Apply

If you are passionate about delivering exceptional customer service and have a strong background in produce management, please submit your application through our website.

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