Operational Risk Analyst

6 days ago


Toronto, Ontario, Canada Nexus Systems Group Inc. Full time
Job Summary

We are seeking a highly skilled Operational Risk Analyst to join our team at Nexus Systems Group Inc. This role will be responsible for providing day-to-day operational and production support for our Operational Risk technology solutions.

Key Responsibilities
  • Coordinate activities with global stakeholders and support teams to ensure timely issue resolution and root cause analysis.
  • Escalate issues to Senior Manager for assistance and/or escalation purposes, and provide recommendations to management regarding resolution.
  • Support the design and manage administrative documentation and procedures for user access & application support.
  • Manage Support mailboxes and ServiceNow ticket queue, responding to queries in a timely manner, adhering to documented Service Level Agreements (SLAs).
  • Manage communication with business partners and effectively communicate with the technology groups as well as users throughout the Bank.
  • Under the direction of the Senior Manager, provide support in the delivery of Operational Risk technology solutions that meet business objectives.
Requirements
  • 5+ years of relevant functional and/or technical experience, preferably as a Business Analyst/System Analyst.
  • Working knowledge of Microsoft Office productivity tools (Word, PowerPoint) and advanced skills in the use of MS Excel (macros).
  • Experience with Operational Risk platforms and methodologies, and their application in judicious decision-making.
  • Experience with mapping & flow chart software tools.
  • Solid problem-solving skills and solid interpersonal skills with the ability to build strategic relationships and influence stakeholders.
What We Offer

The ideal candidate will be willing to take initiative and be able to quickly translate the issues from the end-user to solutions to the business team.



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