Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at CANUS ADVISORS LTD. as a User Support Expert. This is a permanent position that requires a strong background in technical support and a passion for delivering exceptional customer service.
Key Responsibilities- Technical Support
- Provide timely and effective technical support to users experiencing difficulties with computer systems, software, and other technology-related issues.
- Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
- Training and Development
- Develop and deliver training programs to users on various technical topics, including software applications, hardware maintenance, and network security.
- Provide guidance and support to users in using new technologies and software applications.
- Problem-Solving and Troubleshooting
- Analyze and resolve technical issues in a timely and efficient manner.
- Document and maintain a comprehensive log of technical issues and solutions for future reference.
- Team Collaboration
- Work collaboratively with other technical support team members to resolve complex technical issues.
- Participate in the development and implementation of technical support processes and procedures.
- Business Systems and Network Support
- Provide technical support for business systems, network, and Internet-related issues.
- Ensure the smooth operation of business systems and network infrastructure.
- Equipment Setup and Maintenance
- Set up and configure computer equipment, software, and other technology-related systems for users.
- Perform routine maintenance tasks to ensure the optimal performance of computer equipment and software.
- Web-Server Backup and Recovery
- Perform regular backups of web-server data to ensure business continuity.
- Develop and implement procedures for web-server recovery in the event of a disaster or system failure.
- Work Environment
- Work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Collaborate with cross-functional teams to achieve business objectives.
- Education
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience
- At least 1 year of experience in technical support or a related field.
- Language
- Fluency in English language.
- Work Hours
- 40 hours per week.
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