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Technical Support Specialist

2 months ago

Westlock, Canada CANUS ADVISORS LTD. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at CANUS ADVISORS LTD. as a User Support Expert. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and software are running smoothly.

Key Responsibilities
  • Technical Support
    • Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
    • Provide expert advice and guidance to users on troubleshooting and resolving technical problems.
  • Documentation and Record-Keeping
    • Maintain accurate and detailed records of technical issues, solutions, and user interactions.
    • Develop and implement effective documentation and knowledge management systems to support technical support operations.
  • Collaboration and Teamwork
    • Work closely with other technical support teams and stakeholders to ensure seamless communication and coordination.
    • Participate in regular team meetings and contribute to the development of technical support strategies and initiatives.
  • Continuous Learning and Improvement
    • Stay up-to-date with the latest technical trends, tools, and best practices in the field of technical support.
    • Identify areas for improvement and implement changes to enhance technical support processes and services.
Requirements
  • Education
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience
    • At least 1 year of experience in technical support, with a focus on user support and troubleshooting.
  • Skills
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
Working Conditions

The successful candidate will be required to work in a dynamic and fast-paced environment, with a focus on providing exceptional technical support to our clients. The ideal candidate will be a team player with excellent communication and interpersonal skills, and a strong passion for delivering top-notch technical support.