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Customer Experience Associate
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service to every customer interaction, ensuring a positive and memorable experience.
- Respond to and resolve customer concerns in a timely and professional manner.
- Identify customer needs and determine solutions to customer problems.
- Financial Transactions:
- Complete a broad range of financial transactions, including deposits, withdrawals, bill payments, and other transactions, in an accurate and efficient manner.
- Business Objectives:
- Support the achievement of business objectives by contributing to advice goals and promoting products and services.
- Understand and apply operating policies and procedures to ensure compliance and accuracy.
- Team Collaboration:
- Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment.
- Support the team by continuously developing knowledge in own area and participating in personal performance management and development activities.
- Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Fluent in Spanish.
- Post-Secondary or Undergraduate degree (in related field) preferred.
About TD Bank:
TD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
