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Experience Manager for Client Services and Visual Merchandising
1 month ago
Sephora Canada is seeking a talented Experience Manager to join our team in Ajax, ON. As an integral part of our store operations, you will be responsible for delivering exceptional client experiences and driving sales through effective management of services, classes, and events.
About the Role
In this exciting role, you will oversee the daily operations of the Beauty, Skin and Fragrance Studio, ensuring that beauty advisors are adequately trained to provide top-notch services. You will also be responsible for managing staffing levels, publishing beauty advisor availability, and executing visual merchandising concepts to drive sales and maintain a clean and organized sales floor.
Key Responsibilities
* Develop and manage a high-performing team of beauty advisors
* Ensure seamless delivery of services, including beauty classes and workshops
* Collaborate with Operations team to execute visual merchandising strategies and maintain sales floor standards
* Provide training and coaching to beauty advisors on product knowledge and selling techniques
* Foster strong relationships with brand representatives and ensure effective engagement with store brands
Requirements
* 2-4 years' experience in a similar role or equivalent internal experience
* Excellent verbal and written communication skills, with the ability to influence business partners at all levels
* Proven ability to create and lead high-performing teams, driving sales and delivering outstanding client service
What We Offer
* Competitive salary: $60,000 - $80,000 per year, based on experience
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision coverage
About Sephora Canada
Sephora Canada is committed to creating an inclusive and diverse workplace where everyone can thrive. We believe in equal opportunity employment and welcome applications from candidates from all backgrounds.
