Sephora Store Experience Manager

2 weeks ago

Ajax, Ontario, Canada Sephora USA, Inc Full time

At Sephora Canada, we're passionate about delivering exceptional client experiences in our stores. Our commitment to innovation and customer satisfaction makes us the most-loved beauty community for Canadians.

About the Role:

  • Client Experience Management: As a Stage Experience Manager, you will oversee all aspects of client experience, services, classes, and events at a specific Sephora store location. This involves supporting areas like client service, sales floor standards, and team leadership, as well as all service-related areas such as the Beauty, Skin, and Fragrance Studio.
  • Team Development: You will be responsible for developing beauty advisors and senior artistry and skincare roles within your store. This includes ensuring they are adequately trained to effectively manage the studio and drive services on a day-to-day basis.
  • Embracing Innovation: Ensure that beauty advisors leverage technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Service Delivery: Manage the Services online reservation system, including publishing beauty advisors' availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services.
  • Training & Development: Execute beauty advisors training for all new hires and existing team members. Facilitate orientation and selling model training sessions whenever possible.
  • Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Maintain a neat, clean, and organized sales floor at all times.
  • Vendor Management: Engage with store brands visiting the store and ensure their representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

What We're Looking For:

  • You have 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • You possess excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You can create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Why Work at Sephora?

  • The People: You'll be part of a dynamic team with the best talent in the industry.
  • The Perks: Enjoy discounts, gratis, and exclusive brand events.
  • The Education: We invest heavily in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada values diversity and inclusion, promoting equal opportunities for employment and advancement. We strive to create an environment where every person can belong, grow, and build a beautiful career. The estimated salary range for this position is $55,000 - $65,000 per year, based on the title, job description, and location.

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