Sephora Store Experience Manager

1 week ago


Ajax, Ontario, Canada Sephora Full time
About Sephora

At Sephora, we're passionate about empowering our customers to find their unique beauty identity. With a relentless focus on innovation and customer experience, we strive to be the most-loved beauty community in Canada.

We believe that beauty is not just about products, but about the people who use them. Our employees are the heart of our brand, and we invest heavily in training and development to help them achieve their professional goals.

Job Summary:

As a Stage Experience Manager, you will be responsible for creating an exceptional customer experience in one of our Sephora stores. This role requires strong leadership skills, attention to detail, and a passion for beauty.

Key Responsibilities:
  • Developing Your Team: Manage the daily operations at the Beauty Studio, ensuring that coordinators are adequately trained to effectively manage the studio and drive services on a day-to-day basis.
  • Embracing Innovation: Train beauty advisors on our technology innovations within services, enabling them to provide an elevated in-store experience for our clients.
  • Client Experience: Manage the Services online reservation system, publishing beauty advisor availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services.
  • Training & Development: Execute training for all new hires as well as for existing team members, facilitating orientation and our selling model training sessions whenever possible.
  • Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean, and organized at all times.
  • Vendor Management: Engage with store brands visiting the store, ensuring that beauty advisors are properly trained and coached on their products.
Requirements:
  • You have two to four years' experience in a similar role at a high-volume store or equivalent internal experience.
  • You possess excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have a proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
What You'll Enjoy:
  • The People: You'll work with a diverse and talented team of beauty professionals who share your passion for innovation and customer satisfaction.
  • The Perks: Enjoy exclusive brand events, discounts, and access to a wide range of beauty products.
  • The Education: We invest heavily in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada is an equal opportunity employer and is committed to diversity and inclusion. We believe in creating an environment where every person can belong, grow, and build a beautiful career.



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