Sephora Store Experience Leader

17 hours ago


Ajax, Ontario, Canada SEPHORA Full time

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

About Us

Sephora USA, Inc is a leading beauty retailer with a mission to provide an exceptional customer experience and inspire beauty lovers around the world.

Job Description

  • Key Responsibilities:

Manage Client Experience:

  • Develop your team by managing daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation: Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience: Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  • Training & Development: Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
  • Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
  • Vendor Management: Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

Requirements

  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Benefits

  • The People: You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The Perks: Enjoy discounts, gratis & exclusive brand events.
  • The Education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions.



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