Experienced Store Experience Manager for Sephora

1 week ago


Ajax, Ontario, Canada Sephora Full time
Job Overview
Sephora Canada seeks an experienced Store Experience Manager to join our team. As a leader, you will be responsible for managing all aspects of the client experience and services in a specific store location.

About Sephora
We are passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

About the Role
The ideal candidate will have two to four years' experience in a similar role at a similar volume store or equivalent internal experience. They will possess excellent verbal/written communication skills and the ability to influence business partners at all levels in a clear and concise manner. The successful candidate will also have a proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities
Key responsibilities include:
  1. Developing your team: Manage daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  2. Embracing Innovation: Ensure beauty advisors are trained adequately and leveraging technology innovations within services while assisting clients to provide an elevated in-store experience.
  3. Client Experience: Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
  4. Training & Development: Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & selling model training sessions whenever possible.
  5. Visual Merchandising: Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
  6. Vendor Management: Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

Benefits
You'll enjoy a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, you'll receive discounts, gratis & exclusive brand events, and heavily invested training to build your personalized career plan. Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement.

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