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Customer Service Team Leader

1 week ago

Lévis, Quebec, Canada Banque Nationale du Canada Full time

Job Overview

The Bank of Canada is seeking a highly skilled Customer Service Manager to lead its team in delivering exceptional customer experiences. As a key member of the branch management team, you will play a pivotal role in promoting our products and services while supporting employees in achieving their goals.

Key Responsibilities

  • Guide and coach representatives in identifying client needs and promoting bank products and services.
  • Support employees in achieving performance objectives and provide guidance on work methods and service development techniques.
  • Maintain close relationships with clients and offer quality service to build loyalty.
  • Manage complaints concerning transaction and retail banking services and develop action plans for improvement.

Requirements

  • College diploma and 4-6 years of experience, or Bachelor's degree in a related field and 1-6 years of experience.
  • Mutual Fund Representative license - an asset.
  • Experience in personnel management and coaching, business development, and customer service.
  • Knowledge of financial products and services.