Customer Support Specialist

7 days ago

Saskatchewan, Canada 7shifts Full time

About 7shifts

7shifts is a leading team management software platform designed for the restaurant industry. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support function, you will play a critical role in ensuring our customers receive exceptional support and achieve their business goals.

Key Responsibilities

  • Act as the first point of contact with 7shifts customers via various channels to effectively troubleshoot and problem-solve concerns
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
  • Collaborate closely with the Support team by actively participating in team meetings and discussions

Requirements

  • Previous experience in a technical customer support role (or similar) for at least 1-2 years
  • Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
  • The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
  • Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
  • The ability to put yourself in the customers' shoes to fully understand their point of view and address their needs

Preferred Qualifications

  • Experience working in the Support function of a SaaS company
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Fluency in Spanish or French

What We Offer

  • Opportunity: It's an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
  • Challenge: We're tackling real problems for restaurant owners and we're just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
  • Culture: There's a reason we're one of the best workplaces in North America We value integrity, adaptability, and collaboration in an environment that moves quickly to drive incredible impact
  • Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success
  • Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
  • Flexibility: Our team is intentional around how and where we work—whether that's remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a '90 Day Shift' program that supports our team members in exploring the world
  • Support: We set our team members up for success with the latest Apple technology, a home office setup, and some fun 7shifts swag to make it official Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

  • Customer Support Specialist

    2 weeks ago

    Saskatchewan, Canada 7shifts Full time

    7shifts is a leading team management software platform tailored for the restaurant industry, serving thousands of restaurants across North America. Our mission is to simplify Team Management and enhance restaurant performance, ultimately elevating what restaurant teams can accomplish together.As the Customer Support Specialist at 7shifts, you will play a...

  • IT Support Specialist

    6 days ago

    Saskatchewan, Canada HealthOPM Full time

    About HealthOPMHealthOPM is a leading provider of healthcare staffing solutions, dedicated to connecting clients with skilled professionals across various settings.Job SummaryWe are seeking a highly skilled and proactive Information Technology Specialist to support our clients in Saskatchewan. The successful candidate will be responsible for overseeing and...

  • IT Support Specialist

    1 week ago

    Saskatchewan, Canada HealthOPM Full time

    About HealthOPMHealthOPM is a leading provider of healthcare staffing solutions, dedicated to connecting clients with skilled professionals across various settings.Job SummaryWe are seeking a highly skilled and proactive Information Technology Specialist to support our clients in Saskatchewan. The successful candidate will be responsible for overseeing and...

  • Customer Support Specialist

    4 weeks ago

    Saskatchewan, Canada SaskPower Full time

    Location: 100% Remote or on-site. Positions Available:Temporary Part-Time Starting Salary: $31.55/hour SaskPower is more than just an electricity provider; we are a key employer in Saskatchewan, offering rewarding career opportunities. We pride ourselves on fostering a collaborative environment where safety, transparency, and accountability are paramount. If...

  • Intelligence Solutions Support Specialist

    6 days ago

    Saskatchewan, Canada Next Level Group Full time

    We are seeking a highly skilled Intelligence Solutions Support Specialist to join our team at Next Level Group. The successful candidate will be responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing Precision Ag equipment problems.Key Responsibilities:Quickly and accurately resolving common data,...

  • Intelligence Solutions Support Specialist

    1 week ago

    Saskatchewan, Canada Next Level Group Full time

    We are seeking a highly skilled Intelligence Solutions Support Specialist to join our team at Next Level Group. The successful candidate will be responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing Precision Ag equipment problems.Key Responsibilities:Quickly and accurately resolving common data,...

  • Customer Experience Associate

    6 days ago

    Saskatchewan, Canada HGS Full time

    Job OverviewHGS is a global leader in customer experience management, and we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a critical role in delivering exceptional customer experiences and making a positive impact on people's lives.Your ImpactAs a Technical Support Specialist, you'll have...

  • Customer Experience Associate

    1 week ago

    Saskatchewan, Canada HGS Full time

    Job OverviewHGS is a global leader in customer experience management, and we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a critical role in delivering exceptional customer experiences and making a positive impact on people's lives.Your ImpactAs a Technical Support Specialist, you'll have...

  • Academic Support Specialist

    6 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly motivated and experienced Academic Support Specialist to join our team. As an Academic Support Specialist, you will provide one-to-one and group support to students through various tutoring modes, including online, drop-in, appointment-based, and workshop settings.Key ResponsibilitiesProvide academic...

  • Academic Support Specialist

    1 week ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly motivated and experienced Academic Support Specialist to join our team. As an Academic Support Specialist, you will provide one-to-one and group support to students through various tutoring modes, including online, drop-in, appointment-based, and workshop settings.Key ResponsibilitiesProvide academic...

  • Academic Support Specialist

    3 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly motivated and experienced Academic Support Specialist to join our team. As an Academic Support Specialist, you will provide one-to-one and group support to students through various tutoring modes, including online, drop-in, appointment-based, and workshop settings.Key ResponsibilitiesProvide academic...

  • Academic Support Specialist

    3 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly motivated and experienced Academic Support Specialist to join our team. As an Academic Support Specialist, you will provide one-to-one and group support to students through various tutoring modes, including online, drop-in, appointment-based, and workshop settings.Key ResponsibilitiesProvide academic...

  • AV Support Specialist

    3 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly skilled and detail-oriented AV Support Specialist to join our Audio Visual Services/Media Production team. As a key member of our team, you will provide on-site support for AV/Media services, assisting technicians with room set-ups, installations, video conference support, CCTV tech support, live event...

  • AV Support Specialist

    3 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummarySaskatchewan Polytechnic is seeking a highly skilled and detail-oriented AV Support Specialist to join our Audio Visual Services/Media Production team. As a key member of our team, you will provide on-site support for AV/Media services, assisting technicians with room set-ups, installations, video conference support, CCTV tech support, live event...

  • Administrative Support Specialist

    4 weeks ago

    Saskatchewan, Canada York Region District School Board Full time

    Position Title: School Support SpecialistWe are seeking a committed and adaptable professional to contribute to the York Region District School Board. The ideal candidate will exhibit a strong dedication to public education and align with our organizational mission and core values.Key Responsibilities:Adhere to established job role specificationsCollaborate...

  • Customer Service Specialist

    4 weeks ago

    Regina, Saskatchewan, S4P, Regina region, Canada ICO Bath Full time

    ICO is looking for another awesome team member! For years, customer service has been what ICO is known for - we pride ourselves in being an industry leader. We are adding a customer service representative to our team to help with phone answering, inbox management, resolving customer issues, data entry, and sales support.If you are a motivated, positive, and...

  • Student Support Specialist

    3 weeks ago

    Saskatchewan, Canada York Region District School Board Full time

    Position Overview We are seeking a dedicated and compassionate individual to fill the role of Student Support Specialist. This position plays a vital role in providing individualized support to students with diverse needs, ensuring their academic and personal growth within a safe and nurturing environment. Key Responsibilities Provide safe and reliable...

  • Customer Service Representative

    6 days ago

    Saskatchewan, Canada N. Harris Computer Corporation - CAD Full time

    About N. Harris Computer Corporation - CADN. Harris Computer Corporation - CAD is a leading provider of mission-critical software solutions to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris has become a cornerstone for CSI's investment in utility, local government, school districts, public safety, and...

  • Customer Service Representative

    1 week ago

    Saskatchewan, Canada N. Harris Computer Corporation - CAD Full time

    About N. Harris Computer Corporation - CADN. Harris Computer Corporation - CAD is a leading provider of mission-critical software solutions to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris has become a cornerstone for CSI's investment in utility, local government, school districts, public safety, and...

  • AV Support Specialist

    7 days ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummaryThe AV Support Specialist will provide technical assistance and administrative support to the Audio-Visual team at Saskatchewan Polytechnic. This role will contribute to the development and upgrading of AV services, ensuring seamless support for live streaming video deliveries, remote teaching environments, and event setups.Key...