Customer Support Specialist

2 weeks ago

Saskatchewan, Canada 7shifts Full time

7shifts is a leading team management software platform tailored for the restaurant industry, serving thousands of restaurants across North America. Our mission is to simplify Team Management and enhance restaurant performance, ultimately elevating what restaurant teams can accomplish together.

As the Customer Support Specialist at 7shifts, you will play a crucial role in ensuring customer satisfaction and retention. You will assist clients via various communication channels, guiding them to maximize their use of 7shifts and help grow their business through personalized support. By being the initial point of contact for clients, you will contribute significantly to 7shifts' mission of becoming the premier team management platform for restaurants.

We are fostering an inclusive work environment that reflects the diversity of the industry we serve and encourage candidates from all backgrounds to apply.

We are currently offering flexible work arrangements, allowing for adaptability based on business needs. Your working schedule may be subject to change, with ample notice provided.

Key Responsibilities:

  • Interact with clients to troubleshoot and resolve issues, ensuring timely and effective resolution
  • Provide comprehensive product training to clients, creating materials to assist them in utilizing 7shifts effectively
  • Identify opportunities for clients to benefit from the product and offer solutions to their challenges
  • Track client requests and report software bugs to the relevant teams
  • Collaborate with the Support team through active participation in meetings

Requirements:

  • 1-2 years of experience in technical customer support or a similar role
  • Excellent written and verbal communication skills
  • Experience with web and mobile apps troubleshooting
  • Resourcefulness in problem-solving and attention to detail
  • Quick learner with the ability to adapt to new features
  • Curiosity and willingness to take on challenges
  • Empathy and customer-centric approach

Preferred Qualifications:

  • Experience in SaaS customer support
  • Knowledge of US Payroll software
  • Background in the restaurant industry
  • Language fluency in Spanish or French

What We Offer:

  • Opportunity for rapid professional growth and learning
  • Contribution to solving real problems in the restaurant industry
  • Dynamic and collaborative work culture
  • Equity in a Series C, VC-backed SaaS company
  • Competitive health benefits and wellness programs
  • Flexible work arrangements and vacation policy
  • Support for professional development and career advancement

We appreciate your interest in joining the 7shifts team. Our privacy policy can be found on our website.

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