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Head of Digital Product Management and Strategy

1 month ago

Toronto, Ontario, Canada Apply Digital Ltd. Full time
About Apply Digital

We're a global digital transformation partner for change agents, working to modernize their organizations.

Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.

What We Do

We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.

We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization's broader ecosystem.

Our Culture

We value humanity, diversity, and authenticity as much as we do excellence and innovation.

At Apply Digital, you'll find a culture that supports your growth and well-being.

Job Description

Leveraging your expertise in products, platforms, omni-channel, digital experience, and business outcomes, you will develop strategies tailored to the North American market, enhancing client relationships and driving practice growth.

Your background in digital solutions and operations will be crucial in understanding the challenges and opportunities our clients face during transition and transformation.

As a key member of our team, you will provide territory-specific insight into market trends, leveraging your network of both enterprise brands and technology partners to ensure our successful positioning as solution leaders in the North American region.

You will collaborate with cross-functional teams to drive revenue growth by helping our clients adopt advanced business capabilities, optimizing platform solution operations, and providing the vision and local leadership to ensure exceptional platform experiences for our clients.

Key Responsibilities
  1. Client Relationship Management: Working with Client Services, building and maintaining strong relationships with clients in North America, acting as a trusted advisor and point of contact for all platform-related matters.
  2. Product Leadership: Seasoned authority of all things digital product technology and business strategy including planning, prioritization, requirements, experimentation, and execution to achieve critical metrics and optimize end-to-end growth.
  3. Discovery: Lead Discovery engagements, which means strong problem-solving skills to take an ambiguous problem and develop a structured and logical framework to define the problem, analyze data and make actionable recommendations that appeal to all stakeholders.
  4. Thrive in Ambiguity: with a flexible operating range and constantly call into question assumptions and biases and motivate teams to do the same.
  5. Collaboration: Able to work with cross-functional teams, including sales, marketing, technology, and operations, to align platform strategies with overall business objectives.
  6. Project Delivery: Actively participate in the delivery of client projects, working closely with the project teams to ensure the successful implementation of platform solutions.
  7. Business Development: Working with sales teams, support business development efforts by identifying new business opportunities in the North American market, conducting market research and analysis, participating in sales presentations, and providing subject matter expertise.
  8. Platform SME: Formulating what questions to ask potential or existing clients to quickly understand where they are on their modernization or transformation journey, how they are set up from an operational perspective and to rapidly bring insight into the types of challenges they may be facing from joining up omni-channel or channel-less customer journeys to the differences between B2B, B2C and D2C and the specific complexities and differences of grocery, telecom, media & entertainment, healthcare, fintech, fashion, luxury goods, and so on.
Requirements

Strong business acumen, with experience in business development, sales, and client relationship management.

Highly capable technical acumen with experience leading or managing technical people (developers, architects, solution consultants).

Ability to travel within North America as needed for client meetings and business development opportunities.