Client Care Representative

2 weeks ago


Vancouver, British Columbia, Canada VCA Full time
Overview

VCA Canada is currently welcoming a full-time Client Care representative to join our team at North Shore Animal Hospital in North Vancouver.

Salary and Benefits

We offer a competitive salary, ranging from $45,000 to $60,000 per year, depending on experience. Additionally, you can expect generous benefits, including a uniform allowance, employee assistance program, and referral bonus rewards.

Job Description

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. As a Client Care representative, you will help our clients and their pets feel welcomed and appreciated.

Main Responsibilities:
  • Providing excellent customer service skills to put pets and pet parents at ease and create a welcoming environment
  • Answering a multiline phone system and tracking and booking appointments effectively
  • Scheduling appointments, admitting and discharging pet patients
  • Invoicing/billing, creating estimates, and processing payments
  • Taking initiative and working independently
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
Benefits and Perks

We offer a range of benefits and perks to support your well-being and career development:

  • Competitive wages and benefits package
  • Annual uniform allowance
  • Exceptional career development opportunities
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
About VCA Canada

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. We are dedicated to delivering exceptional patient care and supporting the growth and development of our employees.



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