Client Care Representative

3 weeks ago


Vancouver, British Columbia, Canada VCA Full time

About VCA Canada


VCA Canada is a leading provider of veterinary services, with a network of hospitals across Canada.



Salary and Benefits

The salary for this role is estimated to be around $55,000-$65,000 per year, depending on experience. In addition to a competitive salary, VCA Canada offers a range of benefits, including:



  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • RRSP Employer 5% Match Program – saving for your future just got easier
  • Extensive online anytime-anywhere access to journals and textbooks
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps


Job Description

We are currently welcoming a full-time Client Care representative to join our team at North Shore Animal Hospital in North Vancouver, British Columbia.


This role is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.


In this role, you will help our clients and their pets feel welcomed and appreciated by providing excellent customer service skills, answering phone calls, tracking and booking appointments effectively, scheduling appointments, admitting and discharging pet patients, invoicing/billing, creating estimates, processing payments, taking initiative and working independently.


A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset, but not required.


You will also be responsible for general housekeeping duties, ensuring the cleanliness of reception areas, pet holding areas, and common areas.


We are looking for someone who is passionate about animal welfare and is willing to learn more about veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments.


If you have a love for all companion animals and are looking for a rewarding career in a supportive environment, we encourage you to apply.




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