Program Advisor

1 month ago


Toronto, Ontario, Canada CB Canada Full time
About the Role

The Program Advisor - Student Success will play a critical role in fostering student success by overseeing a calendar of activities that support program participation, including following up with students at-risk of departure, confirming registration in the upcoming term, and calling students who have withdrawn and those on a leave of absence to encourage re-entry.

Key Responsibilities
  • Ensure student commitment and engagement by following up with term registrations and working with the Registrar's Office to confirm student registration issues are resolved within established timelines.
  • Administer withdrawal and re-entry protocols by reaching out to students on leaves of absence and who have withdrawn to offer pathways and services to support re-enrollment.
  • Report on at-risk and grade reporting from faculty and assist with student retention and persistence reporting.
  • Connect students to support services by assisting students in accessing academic, financial, IT, tutoring, housing, and health and wellness services, and following up to ensure the appropriate level of support was provided.
What We're Looking For
  • An undergraduate degree and customer service experience.
  • Excellent consultative, interpersonal, and technical skills, with proficiency in MS Office and the ability to quickly learn our student information systems.
  • Flexibility to work extended hours during peak periods for student registration and reporting.
About Us

CB Canada is a progressive and modern institution committed to providing a transformative, accessible, and flexible higher education environment. We value diversity, equity, and inclusion, and we encourage applications from all qualified applicants.



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