Experienced Automotive Service Advisor Required
3 days ago
At Downtown AutoGroup, we are seeking an exceptional Service Advisor to join our team at Nissan Downtown. With a passion for delivering outstanding guest experiences and a deep understanding of the automotive service process, you will play a pivotal role in building long-lasting relationships with our customers.
As a Service Advisor, you will be the trusted guide for our guests throughout their vehicle ownership journey. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is crucial in fostering a sense of trust and ensuring our guests feel valued and well-informed at every interaction.
We are looking for someone with a minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment. You should have a strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Excellent verbal and written communication skills are essential, with the ability to explain technical information to customers in a clear and simple manner.
You will also possess strong customer service orientation, with a focus on building positive, long-term customer relationships. Your sales skills should enable you to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer. Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment, you will thrive in this dynamic role.
In return for your expertise and dedication, we offer an attractive salary range of $50,000 - $70,000 per annum, depending on experience. You will also enjoy comprehensive benefits, including health, dental, and vision coverage, as well as a Parts & Service Discount and a generous Vehicle Purchase Program. Ongoing training opportunities will be provided through our DAG Academy to keep your skills sharp and your career on track.
If you are passionate about delivering exceptional guest experiences and are eager to grow your career in the automotive industry, please submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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