Senior Director, IT Enterprise Applications

4 weeks ago

Markham, Ontario, Canada PET VALU Full time

Job Summary

The Senior Director, IT Enterprise Applications will lead and shape the organization's Enterprise Applications direction by overseeing and optimizing the product owners, business analysts, project managers, and business system support teams. This role is responsible for developing application strategy, implementing enterprise applications, managing lifecycles, and providing ongoing support and maintenance while managing vendor relationships.

Key Responsibilities

  • Develop and execute a strategic plan for the organization's enterprise applications in alignment with overall business objectives.
  • Provide leadership and direction to the enterprise applications team.
  • Build and manage a high-performing team, ensuring staff development, engagement, and effective collaboration.
  • Work with leadership to define and maintain a technology roadmap for enterprise applications, considering emerging technologies and industry best practices.
  • Oversee relationships with third-party vendors and ensure that external solutions meet the organization's requirements and standards.
  • Direct and manage the implementation of enterprise application projects, ensuring they are delivered on time, within scope, and on budget.
  • Ensure the Product Owners prioritize and manage the product backlog, ensuring that development efforts align with business priorities and goals.
  • Ensure the Product Owners work closely with business stakeholders to define clear and actionable user stories that capture the requirements for new features or improvements.
  • Work with Development and Enterprise Architecture to ensure seamless integration between various enterprise applications, such as ERP, WMS, HCM, Merchandising, and POS systems.
  • Work with the security team to implement and enforce security policies and ensure compliance with relevant regulations and standards, especially in handling sensitive customer and financial data.
  • Partner with the IT Support team to ensure the monitoring and performance of enterprise applications.
  • Implement optimizations to enhance efficiency and user experience.
  • Develop and manage the budget for enterprise applications, ensuring cost-effectiveness and alignment with organizational goals.
  • Collaborate with business leaders to understand their needs and challenges and align enterprise applications with business processes.
  • Develop and implement training programs for end-users to ensure effective adoption of new technologies.
  • Manage change effectively, especially during system upgrades or migrations.
  • Identify and mitigate risks associated with enterprise applications, including data breaches, system failures, or other potential disruptions.
  • Foster a culture of continuous improvement by staying informed about industry trends, evaluating new technologies, and recommending improvements to existing systems and processes.
  • Implement reporting and analytics capabilities within enterprise applications to provide meaningful insights for decision-making.
  • Work with IT Support to ensure timely and effective support for end-users, addressing issues and concerns related to enterprise applications.

Requirements

  • A Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline.
  • Significant experience in leadership roles, preferably in a senior management position overseeing enterprise applications or IT.
  • Knowledge of Blue Yonder (JDA), Relex, Microsoft, Oracle, and similar Enterprise Applications is a must.
  • Proven experience in managing and implementing enterprise applications such as ERP, WMS, Merchandising, and other relevant systems.
  • Strong leadership and management capabilities (10+ years' experience leading a team).
  • Track record of continuous operational process improvement and implementation.
  • Demonstrates a commitment to continuous learning (e.g., user groups, blogs, conferences, community awareness, and next-generation tooling).
  • Relevant certifications in project management, enterprise architecture, or specific enterprise applications can be beneficial.
  • Have a propensity towards action and making quick decisions after considering opposing viewpoints.
  • Experience leading and coaching Agile teams; advocating and developing Agile values and principles.
  • Thorough understanding of composable architecture.
  • Excellent verbal and written communications skills.
  • MS Office Product Experience.

Competencies

  • Business Acumen
    Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Directing Others
    Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Interpersonal Savvy
    Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Problem Solving
    Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
  • Accountability
  • Consistently delivers quality work on time, with a strong attention to detail which ensures the accuracy of their results. Also has the mindset to be a proactive self-starter with an 'owner's mindset.'
  • Drive For Results
    Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

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