Guest Services Supervisor

15 hours ago


Sudbury, Ontario, Canada EightSix Network Full time

Job Title: Guest Services Supervisor

About the Role:

We are seeking a highly skilled Guest Services Supervisor to join our team at Gateway Casinos & Entertainment Limited. As a key member of our hospitality team, you will be responsible for overseeing a team of guest services representatives, ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities:

  • Mentor and guide a team of guest services representatives to deliver warm and hospitable service to our guests.
  • Manage employee performance through training, coaching, evaluation, and mentoring.
  • Ensure that proper safety, hygiene, and sanitation practices are followed.
  • Build strong relationships with guests and team members to create a positive and inclusive work environment.
  • Monitor and maintain high standards of quality and service excellence.
  • Handle guest complaints and issues in a professional and courteous manner.

Requirements:

  • Minimum two years of experience in the guest services and/or hospitality industry.
  • Ability to direct and supervise staff.
  • Excellent communication and interpersonal skills.
  • Time-management savvy and expert multitasker who thrives in a fast-paced environment.
  • Ability to manage issues and empower a team to excel.
  • Strategic thinker who has an eye for detail and a capacity to see the big picture.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and fun work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We operate 27 gaming properties across British Columbia, Ontario, and Alberta, employing approximately 8,000 people. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment for our team members.



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