Front Office Supervisor

2 months ago

Sudbury, Ontario, Canada Comfort Inn Sudbury East Full time
Job Title: Front Office Supervisor

About the Role:

The Front Office Supervisor is a key member of our hotel team, responsible for managing and participating in the day-to-day operation of Guest Services & Front Desk. This role involves carrying out reporting, training, and supervising new staff to maintain high standards of quality, revenue management, inventory cost control, and ensuring guest and employee satisfaction.

Key Responsibilities:
  • Develop, prepare, execute, and achieve financial goals.
  • Lead and supervise the day-to-day operation of the front office department (night audit, guest services, and reservations) to ensure brand standards are in place and maintained.
  • Monitor and maintain the front office, guest accounting, and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
  • Responsible for the supervision, recruitment, selection, training, and development of front office personnel.
  • Supervise the reservation functions, including Yield Management System, to ensure maximum RevPar.
  • Ensure application of credit policies, controls, and handling of financial transactions are in accordance with company policies.
  • Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
  • Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
  • Promote a culture focused on guest service.
  • Recommends, develops, and implements staff incentives designed to increase revenues.
  • Implement and maintain all company policies and procedures.
  • Assist hotel management as directed with development of special reports and/or special projects.
  • Ability to set procedures relating to groups according to company policy and Yield Management targets.
  • Assist the General Manager in producing hotel forecast by accurate projection of room-related revenue and expenses.
  • Keep central reservations updated on hotel facilities/special promotions to maximize revenues.
  • Support the General Manager with the development of the room revenue budget.
  • Administer and maintain all uniforms and inventories, including printed materials.
  • Assist in the operation of other departments within the hotel.
  • Manager on Duty shifts are required, oversee day-to-day operations.
  • Other duties as assigned.
Requirements:
  • 2+ years' experience in a similar supervisory/leadership role.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • Strong interpersonal and problem-solving abilities.
  • Service-focused personality with the ability to lead by example.
  • Computer-savvy.
  • Experience with property management system an asset.
  • Well-organized self-starter.
  • Results-oriented with the ability to be flexible and work well under pressure.
  • Degree or Diploma in Hospitality Management is an asset.
  • Night Audit experience an asset.
  • Must be available days, evenings, weekend, and holidays.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

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