Customer Service Specialist

4 days ago


Fredericton, New Brunswick, Canada CUSTOM KART INC. Full time

At CUSTOM KART INC., we are seeking a skilled Customer Service Specialist to join our team. This role will involve providing technical support to our customers, troubleshooting issues, and offering solutions to ensure customer satisfaction.


Key Responsibilities

  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot issues with computer systems, networks, and other technical equipment
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Collaborate with other teams to resolve complex technical issues
  • Document and maintain a problems and solutions log for future reference

Requirements

  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and operating systems
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal Suitability

  • Accurate
  • Client focus
  • Judgement
  • Organized
  • Team player

Experience

  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 35 hours per week


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