Customer Service Specialist
4 days ago
At CUSTOM KART INC., we are seeking a skilled Customer Service Specialist to join our team. This role will involve providing technical support to our customers, troubleshooting issues, and offering solutions to ensure customer satisfaction.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot issues with computer systems, networks, and other technical equipment
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Collaborate with other teams to resolve complex technical issues
- Document and maintain a problems and solutions log for future reference
Requirements
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, networks, and operating systems
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal Suitability
- Accurate
- Client focus
- Judgement
- Organized
- Team player
Experience
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 35 hours per week
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