Customer Service Representative
2 weeks ago
Service New Brunswick is seeking a highly skilled and motivated individual to join our Fredericton team as a Customer Service Representative.
Job Summary:We are looking for a customer-focused professional to provide exceptional service to the public in accordance with related acts, policies, and procedures. As a member of our Service Centre team, you will be responsible for assisting and supporting clients as they access government services, examining and verifying customer information, and accessing and processing electronic forms and information.
Key Responsibilities:- Provide exceptional customer service to the public in a fast-paced environment
- Examine and verify customer information to ensure accuracy
- Access and process electronic forms and information
- Perform other related tasks as required
- High school or GED supplemented by a one (1) year related post-secondary diploma
- Minimum of three years of customer service or related work experience
- Written and spoken competence in English and French
- Experience processing complex computerized transactions
- Candidates will be required to undergo Criminal History Clearance prior to appointment
- Eligibility for appointment as Commissioner of Oaths
- Valid New Brunswick driver's license and own means of transportation
- Analytical Thinking
- Client Service Orientation
- Commitment to Learning
- Effective Interactive Communication
- Results Orientation
- Self-Confidence
- Teamwork and Cooperation
- Ability to Use Office Technology, Software, and Applications
- Records and Information Management
Salary: $22.41 - $27.19 hourly. Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation
We encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?strType=c by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience.
Please ensure your application is complete and indicate competition number R85-2024/25-472.
We thank all those who apply, however only those selected for further consideration will be contacted.
Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.
We promote a scent-reduced environment.
We are an Equal Opportunity Employer.
Check out what it is like to work at the Government of New Brunswick, where we are working together as One Team One GNB to improve the lives of New Brunswickers every day
The New Brunswick Public Service: Improving the lives of New Brunswickers every day
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