Bilingual Customer Service Representative
2 months ago
Job Summary:
This role is a key part of our sales team, responsible for delivering exceptional customer service and support across departments. As a Bilingual Customer Service Representative, you will be the main point of contact for customers, addressing their inquiries and resolving disputes in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone and email
- Manage and resolve customer complaints and disputes
- Collaborate with various departments to ensure order completion and customer satisfaction
- Process customer orders and maintain accurate records
- Provide proactive support to customers and team members
- Monitor orders and notify customers of unavailable stock
Requirements:
- High school diploma required; post-secondary education preferred
- Excellent communication skills in English and French
- Strong team player and communicator
- Customer-centric approach
- Strong sense of ownership and accountability
- 2+ years of customer service experience
What We Offer:
- Competitive salary and comprehensive benefits package
- Monday to Friday daytime work schedule
- Tight-knit and positive team culture
- Hybrid work arrangement with 3 days in office and 2 days from home
- 3 weeks of vacation time
- Bonus plan and RRSP matching
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