Bilingual Customer Service Representative

2 months ago


Burlington, Ontario, Canada MT Talent Full time

Job Summary:

This role is a key part of our sales team, responsible for delivering exceptional customer service and support across departments. As a Bilingual Customer Service Representative, you will be the main point of contact for customers, addressing their inquiries and resolving disputes in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone and email
  • Manage and resolve customer complaints and disputes
  • Collaborate with various departments to ensure order completion and customer satisfaction
  • Process customer orders and maintain accurate records
  • Provide proactive support to customers and team members
  • Monitor orders and notify customers of unavailable stock

Requirements:

  • High school diploma required; post-secondary education preferred
  • Excellent communication skills in English and French
  • Strong team player and communicator
  • Customer-centric approach
  • Strong sense of ownership and accountability
  • 2+ years of customer service experience

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Monday to Friday daytime work schedule
  • Tight-knit and positive team culture
  • Hybrid work arrangement with 3 days in office and 2 days from home
  • 3 weeks of vacation time
  • Bonus plan and RRSP matching


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