Operational Excellence Business Consultant
4 days ago
We are seeking a highly skilled Operational Excellence Business Consultant to join our Claims Optimization team at Intact. As an integral part of our organization, you will play a critical role in driving process improvement and enhancing customer service delivery.
About the RoleThe ideal candidate will have 1 to 5+ years of experience as an advisor, analyst, or similar role, with a strong background in process improvement and change management. STEM education is preferred, and previous work experience in the insurance industry, particularly within the Claims department, is considered an asset. Lean Six Sigma certification is strongly preferred, but we also consider a combination of applied experience/education.
Key Responsibilities:- Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions.
- Optimize claims business models and processes to improve operational efficiency and customer service delivery.
- Collaborate with various stakeholders to map current state and define future state using a process improvement framework.
- Advocate change in the business as it relates to satisfying our strategic objectives and enhancing both employee and customer experience.
As a permanent member of our team, you can expect a comprehensive compensation package, including a financial rewards program that recognizes your success, an industry-leading Employee Share Purchase Plan (we match 50% of net shares purchased), and an extensive flex pension and benefits package. You'll also enjoy flexible work arrangements, the possibility to purchase up to 5 extra days off per year, and an annual wellness account that promotes an active and healthy lifestyle. Plus, access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs will help you grow professionally. Inclusive employee-led networks will educate, inspire, amplify voices, build relationships, and provide development opportunities. And, you'll be working alongside inspiring leaders and colleagues who will lift you up and help you grow.
This is an equal opportunity employer that values diversity and strives to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
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