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Customer Service Supervisor Lead

2 months ago

Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full time
Job Overview

We are seeking an experienced Customer Service Supervisor Lead to join our team at Rocky Mountain Scenic Tours Ltd. The ideal candidate will have a strong background in customer service and supervisory experience, with the ability to lead and motivate a team of customer service representatives.

Key Responsibilities:
  • Supervise and manage a team of customer service representatives, providing guidance and support as needed;
  • Develop and implement effective training programs to ensure high levels of customer satisfaction;
  • Collaborate with other departments to resolve customer complaints and issues;
  • Monitor and analyze customer feedback to identify areas for improvement;
  • Ensure all customer interactions meet the highest standards of quality and professionalism;
Requirements:
  • Bachelor's degree or equivalent experience;
  • Minimum 1 year of supervisory experience in customer service or a related field;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Strong analytical and problem-solving skills;
  • Proven track record of improving customer satisfaction ratings;
Compensation and Benefits:

The successful candidate will receive a competitive salary of $60,000 - $80,000 per annum, depending on experience. In addition, they will be eligible for benefits including health and dental insurance, paid time off, and opportunities for professional development.

About Us:

Rocky Mountain Scenic Tours Ltd is a leading provider of scenic tours and experiences in the Canadian Rockies. We are committed to delivering exceptional customer service and creating unforgettable memories for our guests.