Customer Service Supervisor Lead

2 weeks ago


Calgary, Alberta, Canada Onesky Logistics Inc Full time
About the Role

We are seeking a skilled Customer Service Supervisor Lead to oversee our customer service team. This is a full-time, permanent position at Onesky Logistics Inc.

Job Summary

The Customer Service Supervisor Lead will be responsible for maintaining operation of computer systems, equipment, and machinery, as well as arranging repair work to ensure business continuity and customer service delivery. They will conduct performance reviews, manage tasks, and maintain a fast-paced environment.

Key Responsibilities
  • Conduct regular performance reviews to evaluate team members' performance and provide feedback for growth and development.
  • Maintain operation of computer systems, equipment, and machinery to ensure efficient business operations.
  • Arrange repair work when necessary to prevent downtime and minimize disruptions.
  • Manage tasks and prioritize work to meet deadlines and deliver high-quality results.
Work Conditions and Physical Capabilities

The ideal candidate must be able to work in a fast-paced environment, possess strong attention to detail, and have excellent communication skills. They must also be able to work 35 hours per week.

Requirements

To be successful in this role, you will need:

A college or CEGEP education.At least one year of experience in a customer service or supervisory role.Compensation and Benefits

The estimated annual salary for this position is $$$45,000 - $60,000, depending on experience and qualifications. We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.



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