Customer Service Supervisor: Leadership and Support

2 weeks ago


Calgary, Alberta, Canada Masterbuilt Projects Ltd. Full time

At Masterbuilt Projects Ltd., we are seeking a highly skilled Customer Service Supervisor to join our team. This is a permanent, full-time position that offers a competitive salary of $55,000 - $65,000 per year, depending on experience.

About the Role

The Customer Service Supervisor will be responsible for supervising workers and projects, preparing production reports, coordinating activities, and training staff. This role requires strong leadership skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Leadership and Supervision: Lead and supervise a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
  • Reporting and Analysis: Prepare and submit regular reports on production and other key metrics, analyzing trends and identifying areas for improvement.
  • Activity Coordination: Coordinate and schedule activities, ensuring timely completion of tasks and projects.
  • Training and Development: Provide training and development opportunities for staff, enhancing their skills and knowledge to meet the needs of customers.
Support for Newcomers and Refugees
  • Assist newcomers and refugees with foreign credential recognition, helping them to integrate into the workforce.
Benefits
  • A competitive salary range of $55,000 - $65,000 per year.
  • A comprehensive benefits package, including health and dental coverage, retirement savings, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

Please note that this job description has been rewritten to focus on the key responsibilities and requirements of the role, while also highlighting the benefits and opportunities offered by Masterbuilt Projects Ltd.



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