Customer Service Supervisor Lead
2 weeks ago
We are seeking a highly motivated and experienced Customer Service Supervisor to lead our team of customer service clerks. This is an exciting opportunity for a results-driven professional to take on a leadership role and drive business growth.
The ideal candidate will have a proven track record of success in a supervisory role, with excellent communication and interpersonal skills. They will be responsible for providing guidance and support to our customer service team, as well as developing and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities- Leadership and Team Management: Provide guidance, coaching, and development opportunities to customer service team members to enhance their performance and achieve business objectives.
- Customer Satisfaction: Develop and implement strategies to improve customer satisfaction, retention, and loyalty through exceptional service delivery.
- Process Improvement: Analyze and streamline processes to optimize efficiency, productivity, and quality of service.
- Reporting and Analytics: Prepare and submit regular reports on key performance indicators (KPIs), including customer satisfaction, sales, and employee engagement.
- Education: College or equivalent.
- Experience: At least 1 year of experience in a supervisory role, preferably in a customer-facing environment.
- Skills and Knowledge: Excellent communication, interpersonal, and leadership skills; ability to analyze data and make informed decisions; proficiency in Microsoft Office.
- Attention to Detail: Ability to maintain accuracy and attention to detail in fast-paced environments.
- Fast-Paced Environment: Willingness to work in a dynamic and rapidly changing environment.
- Large Workload: Ability to manage multiple tasks and priorities simultaneously.
- Overtime Required: Willingness to work overtime as needed to meet business demands.
- Client Focus: Strong focus on delivering exceptional customer service and building long-term relationships.
- Dependability: Reliability and dependability in meeting commitments and deadlines.
- Efficient Interpersonal Skills: Effective communication and interpersonal skills to build strong relationships with colleagues, customers, and stakeholders.
- Excellent Oral Communication: Clear and concise verbal communication skills to articulate ideas and perspectives.
- Excellent Written Communication: Strong written communication skills to craft compelling messages and documents.
- Initiative: Proactive approach to identifying opportunities and taking initiative to drive results.
- Judgement: Sound judgement and decision-making skills to navigate complex situations.
- Organized: High level of organization and prioritization to manage multiple tasks and projects.
- Reliability: Commitment to reliability and follow-through on commitments.
- Team Player: Collaborative mindset and willingness to work collaboratively with colleagues to achieve shared goals.
-
Customer Service Supervisor Lead
2 weeks ago
Calgary, Alberta, Canada Onesky Logistics Inc Full timeAbout the RoleWe are seeking a skilled Customer Service Supervisor Lead to oversee our customer service team. This is a full-time, permanent position at Onesky Logistics Inc.Job SummaryThe Customer Service Supervisor Lead will be responsible for maintaining operation of computer systems, equipment, and machinery, as well as arranging repair work to ensure...
-
Customer Service Supervisor Lead
2 weeks ago
Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full timeJob OverviewWe are seeking an experienced Customer Service Supervisor Lead to join our team at Rocky Mountain Scenic Tours Ltd. The ideal candidate will have a strong background in customer service and supervisory experience, with the ability to lead and motivate a team of customer service representatives.Key Responsibilities:Supervise and manage a team of...
-
Lead Customer Service Team Supervisor
4 days ago
Calgary, Alberta, Canada Home's Pro Building Materials Full timeJob DescriptionWe are seeking an experienced and skilled Lead Customer Service Team Supervisor to join our team at Home's Pro Building Materials. In this role, you will be responsible for supervising a team of customer service representatives, providing guidance and support to ensure exceptional customer service.Key Responsibilities:Conduct performance...
-
Customer Service Supervisor Lead
2 weeks ago
Calgary, Alberta, Canada City Fish Full timeAt City Fish, we are seeking an experienced Customer Service Supervisor to lead our sales team and oversee the daily operations of our wholesale establishment.Job SummaryThe successful candidate will be responsible for assigning tasks to sales workers, hiring and training new staff, and managing inventory levels. Additionally, they will work closely with our...
-
Customer Service Supervisor Lead
4 weeks ago
Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full timeCustomer Service Representative Supervisor Job DescriptionOverviewWe are seeking a highly skilled Customer Service Representative Supervisor to join our team at Rocky Mountain Scenic Tours Ltd.ResponsibilitiesPerform same duties as workers supervisedCo-ordinate, assign and review workManage and motivate team members to achieve exceptional customer...
-
Customer Service Lead
3 weeks ago
Calgary, Alberta, Canada Masterbuilt Projects Ltd. Full timeJob Title: Customer Service SupervisorJob Summary:Masterbuilt Projects Ltd. seeks a skilled Customer Service Supervisor to lead our customer-facing team. The ideal candidate will have experience in customer service and team leadership, with a strong focus on delivering exceptional service to our clients. Key Responsibilities:Leadership: Supervise a team of...
-
Customer Service Supervisor
2 weeks ago
Calgary, Alberta, Canada Triple Three Trading Ltd. Full timeJob OverviewTriple Three Trading Ltd. is seeking an experienced Customer Service Supervisor to oversee our customer-facing operations and drive business growth.Key ResponsibilitiesRecruit, train, and develop a high-performing team of customer service representativesAnalyze performance metrics to identify areas for improvement and implement process...
-
Customer Service Supervisor
2 weeks ago
Calgary, Alberta, Canada Countryhills Auto Sales Full timeJob DescriptionWe are seeking a seasoned customer service supervisor to lead our sales team at Countryhills Auto Sales. As a key member of our team, you will be responsible for ensuring exceptional customer experiences while driving sales growth.Responsibilities:Serve as the first point of contact for customers, addressing their inquiries, concerns, and...
-
Technical Support Supervisor
2 weeks ago
Calgary, Alberta, Canada Supply Kings Full timeJob SummaryWe are seeking a highly skilled Technical Support Supervisor to lead our customer service team at Supply Kings. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients, while also supervising and mentoring other support analysts.
-
Customer Service Supervisor
3 weeks ago
Calgary, Alberta, Canada Masterbuilt Projects Ltd.] Full timeOverviewAt Masterbuilt Projects Ltd., we are committed to providing exceptional customer service. As a Customer Service Supervisor, you will be responsible for leading a team that delivers outstanding support to our clients.Key Responsibilities• Supports newcomers and refugees by providing foreign credential recognition• Provides diversity and...
-
Customer Service Supervisor Leader
3 weeks ago
Calgary, Alberta, Canada Onesky Logistics Inc Full timeJob DescriptionWe are seeking a Customer Service Supervisor Leader to join our team at Onesky Logistics Inc.About the RoleThe Customer Service Supervisor Leader will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.You will conduct performance reviews, maintain operation...
-
Customer Service Team Lead
3 weeks ago
Calgary, Alberta, Canada Grand Scale Construction Ltd. Full timeCustomer Service Supervisor Job DescriptionGrand Scale Construction Ltd. is seeking a skilled Customer Service Supervisor to lead our customer-facing team. The successful candidate will be responsible for supervising workers and projects, estimating costs and materials, and ensuring health and safety regulations are followed.Key ResponsibilitiesPrepare...
-
Operations Supervisor
2 weeks ago
Calgary, Alberta, Canada Pro Tax Block Corp. Full timeWe are seeking an experienced Operations Supervisor to lead our customer service team at Pro Tax Block Corp.About the RoleThe successful candidate will oversee the day-to-day operations of our customer service team, ensuring seamless delivery of services and exceptional customer experiences. As a seasoned leader, you will be responsible for managing staff...
-
Customer Service Team Lead
2 weeks ago
Calgary, Alberta, Canada Equity Technologies Ltd.] Full timeOverviewAt Equity Technologies Ltd., we are seeking a highly skilled Customer Service Supervisor to lead our service operations team.LanguagesEnglish is the primary language for this role.Education and ExperienceA degree or equivalent experience in customer service or a related field is required.Work SettingThis position requires on-site work at our physical...
-
Customer Service Supervisor
2 weeks ago
Calgary, Alberta, Canada Alberta Ltd. Full timeJob SummaryWe are seeking an experienced Customer Service Supervisor to lead our customer service team at Alberta Ltd.
-
Customer Service Team Lead
3 weeks ago
Calgary, Alberta, Canada Fill'N Go Gas Full timeJob Description for Retail Store SupervisorFulfill your career aspirations as a Retail Store Supervisor at Fill'N Go Gas, where you'll be responsible for leading a team of sales associates in a fast-paced retail environment.Key Responsibilities:Team Leadership: Supervise and coordinate the activities of sales associates, ensuring excellent customer service...
-
Customer Service Team Lead
2 weeks ago
Calgary, Alberta, Canada Rocky Mountain Scenic Tours Ltd Full timeJob Title: Customer Service Team LeadCompany Overview: At Rocky Mountain Scenic Tours Ltd, we are dedicated to providing exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring our customers receive the highest level of service.About the Role: We are seeking an experienced Customer Service Representative...
-
Customer Service Supervisor
2 weeks ago
Calgary, Alberta, Canada Denny's Full timeAbout UsDenny's Canada is a leading hospitality group with a rich history of providing exceptional dining experiences across Canada and beyond.As a 100% Canadian-owned company, we take pride in our commitment to quality, service, and community involvement.Job SummaryWe are seeking an experienced Customer Service Supervisor to join our team at Denny's...
-
Food Service Supervisor Lead
2 weeks ago
Calgary, Alberta, Canada Tobe Teppanyaki Full timeJob Title: Food Service Supervisor LeadTobe Teppanyaki is seeking an experienced Food Service Supervisor Lead to join our team. As a key member of our management team, you will be responsible for leading our food service operations and ensuring the highest level of customer satisfaction.Key Responsibilities:- Establish effective work schedules and methods to...
-
Operations Supervisor
1 week ago
Calgary, Alberta, Canada Onesky Logistics Inc Full timeJob DescriptionWe are seeking an experienced Operations Supervisor to oversee our customer service operations.About the RoleThis is a full-time position that involves leading a team of customer service representatives.Key ResponsibilitiesConduct performance reviews and provide feedback to ensure team members are meeting their goals.Maintain operation of...