Customer Service Supervisor Lead

2 weeks ago


Calgary, Alberta, Canada Triple Three Trading Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Supervisor to lead our team of customer service clerks. This is an exciting opportunity for a results-driven professional to take on a leadership role and drive business growth.

The ideal candidate will have a proven track record of success in a supervisory role, with excellent communication and interpersonal skills. They will be responsible for providing guidance and support to our customer service team, as well as developing and implementing strategies to improve customer satisfaction and loyalty.

Key Responsibilities
  • Leadership and Team Management: Provide guidance, coaching, and development opportunities to customer service team members to enhance their performance and achieve business objectives.
  • Customer Satisfaction: Develop and implement strategies to improve customer satisfaction, retention, and loyalty through exceptional service delivery.
  • Process Improvement: Analyze and streamline processes to optimize efficiency, productivity, and quality of service.
  • Reporting and Analytics: Prepare and submit regular reports on key performance indicators (KPIs), including customer satisfaction, sales, and employee engagement.
Requirements and Qualifications
  • Education: College or equivalent.
  • Experience: At least 1 year of experience in a supervisory role, preferably in a customer-facing environment.
  • Skills and Knowledge: Excellent communication, interpersonal, and leadership skills; ability to analyze data and make informed decisions; proficiency in Microsoft Office.
Work Conditions and Physical Capabilities
  • Attention to Detail: Ability to maintain accuracy and attention to detail in fast-paced environments.
  • Fast-Paced Environment: Willingness to work in a dynamic and rapidly changing environment.
  • Large Workload: Ability to manage multiple tasks and priorities simultaneously.
  • Overtime Required: Willingness to work overtime as needed to meet business demands.
Personal Suitability
  • Client Focus: Strong focus on delivering exceptional customer service and building long-term relationships.
  • Dependability: Reliability and dependability in meeting commitments and deadlines.
  • Efficient Interpersonal Skills: Effective communication and interpersonal skills to build strong relationships with colleagues, customers, and stakeholders.
  • Excellent Oral Communication: Clear and concise verbal communication skills to articulate ideas and perspectives.
  • Excellent Written Communication: Strong written communication skills to craft compelling messages and documents.
  • Initiative: Proactive approach to identifying opportunities and taking initiative to drive results.
  • Judgement: Sound judgement and decision-making skills to navigate complex situations.
  • Organized: High level of organization and prioritization to manage multiple tasks and projects.
  • Reliability: Commitment to reliability and follow-through on commitments.
  • Team Player: Collaborative mindset and willingness to work collaboratively with colleagues to achieve shared goals.


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