Commercial Accounts Team Member
1 month ago
We are seeking a skilled Commercial Accounts Coordinator to join our team at OPENLANE.
- Key Responsibilities:
- Ensure sales vehicles meet account specifications by receiving condition reports, preparing titles, assessing and obtaining authorization for repairs, and preparing necessary work order forms.
- Coordinate the inventory and sale of vehicles by entering data into the system, taking vehicles out of leasing, transmitting data to customers' computer systems, selecting vehicles to be featured on the internet, generating sales agreements, and determining vehicle lineups.
- Generate and prepare reports by gathering data from computerized systems, including inventory reports and sales summaries.
- Ensure customer satisfaction by communicating with clients, identifying and resolving issues in a timely manner.
- Respond to customer inquiries and complete the repossession redemption process as per established procedures.
- Work closely with other Commercial Accounts Reps to train as backup for other accounts and ensure all customers have SLA's met.
- Represent vehicles on the block or attend blocks with sales representatives on sale days.
- Assist with and perform various administrative and clerical duties relating to the sale, including posting charges, preparation of contracts and titles, processing payments, transmitting EFT/wire transfers, balancing, and filing sales transactions.
- Other duties as assigned.
Requirements:
- High school education or equivalent with 1-3 years related experience.
- Experience in a customer-service or administrative role is an asset.
- Experience with AMS is an asset.
- Proficient with Microsoft Office products.
- Strong organizational skills with high attention to detail.
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