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Store Experience and Services Manager
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Kamloops, British Columbia, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.Key ResponsibilitiesDevelop...
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Store Experience and Services Manager
1 month ago
Kamloops, British Columbia, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.Key ResponsibilitiesDevelop...
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Store Experience and Services Manager
1 month ago
Kamloops, British Columbia, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.Key ResponsibilitiesDevelop...
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Store Experience and Services Manager
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Kamloops, British Columbia, Canada Sephora Full timeJob Title: Store Experience and Services ManagerAt Sephora, we're passionate about delivering exceptional customer experiences and driving business growth. We're seeking a highly skilled Store Experience and Services Manager to join our team.Key Responsibilities:Develop and implement strategies to enhance customer engagement and loyalty.Lead and manage a...
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Store Experience and Services Manager
4 weeks ago
Kamloops, British Columbia, Canada Sephora Full timeJob Title: Store Experience and Services ManagerAt Sephora, we're passionate about delivering exceptional customer experiences and driving business growth. We're seeking a highly skilled Store Experience and Services Manager to join our team.Key Responsibilities:Develop and implement strategies to enhance customer engagement and loyalty.Lead and manage a...
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Store Experience and Services Manager
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Kamloops, British Columbia, Canada Sephora Full timeAbout the RoleWe are seeking a highly skilled Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and developing high-performing teams.Key ResponsibilitiesDevelop and implement strategies to drive...
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Store Experience and Services Manager
2 weeks ago
Kamloops, British Columbia, Canada Sephora Full timeAbout the Role:We are seeking a highly skilled Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.Key Responsibilities:Develop and execute...
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Store Experience and Services Manager
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Store Experience and Services Manager
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Store Experience and Services Manager
2 months ago
We are seeking a highly skilled and experienced Store Experience and Services Manager to join our team at Sephora Canada. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of Beauty Advisors.
Key Responsibilities- Training and Development
- Develop and execute comprehensive training programs for new hires and existing Beauty Advisors to ensure they have the skills and knowledge to deliver outstanding customer service and drive sales.
- Facilitate regular training sessions and provide coaching and feedback to Beauty Advisors to ensure they are meeting sales and customer service targets.
- Client Experience
- Ensure timely and effective response to all client feedback and concerns, and take ownership of resolving client-related issues.
- Act as the Client Experience Lead (CEL) within the store, working closely with Beauty Advisors and other store leaders to ensure exceptional customer experiences.
- Talent Management
- Recruit, select, and develop high-performing Beauty Advisors and store leaders to drive sales growth and customer satisfaction.
- Manage the interviewing and hiring process for all direct reports, and provide coaching and feedback to ensure they are meeting sales and customer service targets.
- Store Operations
- Understand and execute store goals, opportunities, and trends to drive sales growth and customer satisfaction.
- Ensure the store is operating efficiently and effectively, and make recommendations for process improvements.
- Employee Engagement
- Lead by example, demonstrating Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
- Develop and implement strategies to engage and motivate Beauty Advisors and store leaders, driving high levels of job satisfaction and retention.
- 2-4 years of experience in a similar role at a similar volume store or equivalent internal experience.
- Exceptional leadership and influential skills, with a proven ability to lead and build high-performing teams.
- Proven ability to create and execute comprehensive training programs, and to develop and implement strategies to drive sales growth and customer satisfaction.
- Flexible availability to work during peak retail hours, including nights, weekends, and holidays.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary range of CAD$54,800-$68,000, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous discount program, offering exclusive access to Sephora products and services.
- A fun and inclusive work environment, with opportunities to engage with colleagues and customers from diverse backgrounds.
