Professional Services Director

4 weeks ago

Kitchener, Ontario, Canada Quadbridge Inc Full time

About the Role:

We are seeking a skilled Manager of Professional Services to lead a team of Subject Matter Experts at Quadbridge Inc. In this role, you will be responsible for overseeing the day-to-day operations of the Professional Services team, ensuring the attainment of technical presales SLAs, project delivery timelines, and customer satisfaction.

Key Responsibilities:

  1. Operational Management: Manage the team's day-to-day activities, ensuring the team meets technical presales SLAs, project delivery timelines, and customer satisfaction expectations.
  2. Team Leadership and Development: Lead and develop team members through effective training, coaching, and performance evaluations. Oversee hiring and scheduling to maintain optimal team staffing.
  3. Process Optimization and Automation: Implement process improvements and automation strategies to reduce delivery costs and enhance client experiences.
  4. Metrics and Reporting: Monitor and report on key metrics such as technical presales SLAs, project delivery accuracy, and team performance.
  5. Strategic Involvement: Engage with sales operations and vendor programs to maximize team potential and contribute to business growth.

Requirements:

  1. Proven Leadership Abilities: Proven leadership experience with a focus on team motivation and development.
  2. Excellent Communication Skills: Excellent communication skills, capable of effectively articulating complex ideas and strategies.
  3. Strong Problem-Solving Skills: Strong problem-solving skills with a knack for identifying and resolving issues swiftly.
  4. Technical Proficiency: Technical proficiency in SLAs, IT systems, and project management tools.
  5. Customer-Focused Approach: Customer-focused approach with a commitment to delivering high-quality service.

Desired:

  1. Project Management Experience: Experience in project management, from initiation to completion.
  2. Change Management: Skilled in change management, promoting innovation and continuous improvement within teams.
  3. HR Management: HR management capabilities, including recruiting, performance management, and staff development.
  4. Analytical Prowess: Analytical prowess, with the ability to utilize data in decision-making processes.
  5. Strategic Thinking: Strategic thinker, aligning day-to-day operations with broader business objectives.

Why Quadbridge:

  • Competitive compensation package.
  • Extended health and dental coverage after successful completion of the probationary period.
  • Virtual healthcare services through our collective insurances after successful completion of the probationary period.
  • Encouragement of collaboration, continuous learning, and personal and professional development.
  • Encouragement of autonomy and accountability.

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

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