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Customer Service Coordinator

2 months ago

Québec, Quebec, Canada Linen Chest Full time

About Linen Chest

Linen Chest is a leading provider of high-quality window treatments and home decor solutions. We are committed to delivering exceptional customer service and ensuring customer satisfaction.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team. As a key member of our post-sales department, you will be responsible for ensuring customer satisfaction by managing all post-sales activities for our Service at Home department.

Key Responsibilities

  • Act as the primary point of contact for customers regarding post-sales services.
  • Manage and resolve customer inquiries and complaints in a timely and professional manner.
  • Coordinate service and maintenance schedules with customers and internal teams.
  • Process and track warranty claims to ensure compliance with company policies.
  • Maintain accurate records of customer interactions and service activities.
  • Provide support and training to customers on product usage and maintenance.
  • Collaborate with sales, technical, and logistics teams to ensure seamless delivery of post-sales services.
  • Analyze post-sales data to identify trends and areas for improvement.
  • Continuously improve post-sales processes and customer service standards.

Requirements

  • Proven experience in customer service or post-sales support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and prioritize time effectively.
  • Proficiency in Microsoft Office and CRM software.
  • Familiarity with Hunter Douglas products and services is an asset.
  • Ability to work collaboratively in a team environment.