Training Delivery Specialist

7 days ago

St John's, Newfoundland and Labrador, Canada GardaWorld Full time
Job Summary

GardaWorld is seeking a highly skilled Training Delivery Specialist to join our team. As a key member of our Training & Performance department, you will play a critical role in overseeing the Training Representative (TR) team and ensuring effective training delivery to Screening Officers (SOs).

Key Responsibilities
  • Manage the Screening Officer training requirements by effectively deploying the TR team.
  • Coordinate training activities to ensure timely implementation of changes to protocols and standards.
  • Execute training and follow-up requirements based on regular lists of training priorities.
  • Design and execute Return to Work Programs for Screening Officers, ensuring competency and compliance.
  • Deliver and/or manage resources for new SO orientation, e-modules, SOF (Screening Officer Foundations), and On-the-Job Training (OJT).
  • Ensure that Performance Event Coaching Plans identified by the client are completed by TRs within compliance.
  • Maintain and update the database in accordance with the National Training & Certification Program (NTCP) requirements.
  • Provide access to and control of all training records.
  • Analyze trends in training outcomes in collaboration with the Program Delivery Manager.
  • Provide regular updates on Training & Development KPIs and programs as required.
  • Participate in Training Representative and Screening Officer interviews to assess suitability for training roles.
  • Monitor the consistent application of GardaWorld Employee regulations within the training programs.
Requirements
  • Post Secondary diploma or degree or equivalent work experience.
  • A minimum of 3-5 years of experience in the aviation or security industry.
  • A minimum of 3 years of experience in a training and curriculum development role.
Competencies
  • Team Building and Communication: Must be able to support the development of a healthy internal culture that retains vital employees and holds individuals accountable to company or regulatory standards. Facilitate coordination and communication between departments and functions.
  • Work Standards: Sets and maintains high performance standards. Pays close attention to detail, accuracy, and completeness. Shows concerns for all aspects of the job and follows up on work outputs.
  • Problem Solving: Analyzes problem by gathering and organizing all relevant information. Identifies cause and effect relationships. Comes up with appropriate solutions.
  • Initiative: Takes action to influence events. Generates ideas for development, takes advantage of opportunities, suggests innovations. Does more than is required.
  • Presentations: Is effective in a variety of formal and informal presentation settings, including one-on-one, small, and large groups, with peers. Manage group processes during any presentation and reflects agility to meet the audience requirements.
Working Conditions
  • Physical requirements include but are not limited to - standing, lifting, sitting for prolonged periods, extensive use of a computer/electronic device.
  • Ability to mentally focus and concentrate for prolonged periods.
  • Ability to facilitate in person sessions that requires standing, sitting, walking, speaking, and directing participation of small (3 to 4 people) to large (20 to 50 people) groups during regular business hours over multiple days.
  • Exposed to sounds and noise levels that are distracting or uncomfortable.
  • Work near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments and geographical locations.
  • Demonstrated ability to work remotely with little to no supervision.
  • May need to work or travel outside of regular work hours.
  • Overtime can be controlled but may be required dependent on program needs.
  • Works with little to no direct supervision on routine tasks.
Employment Details
  • Employment Type: Permanent
  • Location: St-John's Airport (YYT)

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