Manager of Customer Trust and Risk
7 days ago
The Customer Trust Manager is a critical member of the AbeBooks Customer Operations and Success Team, responsible for overseeing all aspects of Customer Trust operations. This includes ensuring the accurate execution of established programs, adherence to business and executive-level escalations, and maintaining a strong track record of business analytics and influence through collaboration.
Key Responsibilities- Team Leadership: Lead and supervise a team of investigators and Investigation Specialists, serving as a role model to employees and responsible for hiring, launching new team members, managing performance, and career development.
- Operational Results: Set and meet team operational results, establishing SOPs, process controls, and ensuring alignment with customer policies, risk management, and regulatory requirements.
- Risk Management: Measure key metrics, process or control risk to inform product and program-level risk assessment, analyzing data to detect problems and fraudulent patterns, and driving their resolution through changes in policies and processes.
- Subject Matter Expertise: Build risk management awareness within the organization, maintaining subject matter expertise on current industry knowledge and driving innovation and continuous improvement to evolve detection, prevention, and enforcement of non-compliant and fraudulent behaviors.
- Escalations: Manage Legal, business-, and executive-level escalations, including reporting to senior-level leadership.
The AbeBooks Customer Trust team focuses on the accurate prevention and enforcement of abusive behaviors of both Buyers and Sellers via manual investigation and rule-based modeling. In Customer Trust, we conduct deep dive reviews of potential abuse, manage customer performance, verify potential sellers, and support operational compliance requirements.
Requirements- Basic Qualifications: 2+ years of operations, risk, fraud investigations industry experience, 2+ years of operational and/or retail management experience, experience using data to influence business decisions, and experience handling urgent escalations and mobilizing a team to resolve.
- Preferred Qualifications: Program and/or Project Management experience.
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Customer Trust Operations Manager
7 days ago
Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical member of the AbeBooks Customer Operations and Success Team, responsible for overseeing all aspects of Customer Trust operations. This includes ensuring the accurate execution of established programs, adherence to business and executive-level escalations, and maintaining a strong track record of business...
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Customer Trust Operations Manager
1 week ago
Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical member of the AbeBooks Customer Operations and Success Team, responsible for overseeing all aspects of Customer Trust operations. This includes ensuring the accurate execution of established programs, adherence to business and executive-level escalations, and maintaining a strong track record of business...
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Customer Trust Operations Manager
3 days ago
Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical position within the AbeBooks Customer Operations and Success Team, responsible for overseeing all Customer Trust operations. This includes the accurate execution of established programs, adherence to business and executive-level escalations, and ensuring the team's operational results meet...
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Customer Trust Operations Manager
4 days ago
Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical position within the AbeBooks Customer Operations and Success Team, responsible for overseeing all Customer Trust operations. This includes the accurate execution of established programs, adherence to business and executive-level escalations, and ensuring the team's operational results meet...
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Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical member of the AbeBooks Customer Operations and Success Team, responsible for overseeing all aspects of Customer Trust operations. This includes ensuring the accurate execution of established programs, adherence to business and executive-level escalations, and maintaining a strong track record of business...
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Victoria, British Columbia, Canada Abebooks Inc. Full timeAbout the RoleThe Customer Trust Manager is a critical member of the AbeBooks Customer Operations and Success Team, responsible for overseeing all aspects of Customer Trust operations. This includes ensuring the accurate execution of established programs, adherence to business and executive-level escalations, and maintaining a strong track record of business...
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Risk Management Manager
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Victoria, British Columbia, Canada MNP Full timeAbout MNPMNP is a leading national accounting, tax and business advisory firm in Canada, providing business strategies and solutions to clients. Our entrepreneurial spirit and commitment to excellence have made us a trusted partner for businesses across the country.Job DetailsDescriptionWe are seeking a highly skilled and experienced Risk Management Manager...
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Victoria, British Columbia, Canada Worldline Full timeInformation Security and Risk Management Specialist - 2nd Line of Defense Location: Remote (hybrid)Salary Range: $85K CAD to $105K CAD At Worldline, we tackle the ongoing challenges in the payment landscape. Our innovative technology and transactional solutions are designed to foster sustainable economic growth while enhancing trust and security within our...
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