Service Delivery Excellence Lead

2 weeks ago


Montreal, Quebec, Canada Disability Solutions Full time

About Disability Solutions

At Disability Solutions, we are a world-class transportation leader and trade-enabler, essential to the economy, our customers, and the communities we serve. We safely transport over 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

We are committed to programs supporting social responsibility and environmental stewardship. Our team works as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.

Job Overview:

The Service Delivery Excellence Lead will be responsible for ensuring the smooth delivery of services and projects within our organization. This includes reviewing project requests and confirming operational feasibility, ensuring that project transition to core complies with support requirements, and coordinating resources requirements with project managers.

Responsibilities:

  • Reviews project requests and confirms operational feasibility.
  • Ensures that project transition to core complies with support requirements.
  • Coordinates resources requirements with project managers.
  • Coordinates, evaluates, and partners with vendors to help in delivery.

Requirements:

  • College degree in a related field (Information Technology, Computer Science).
  • At least 5 years of experience in project management.
  • Strong analytical and problem-solving skills to enable effective incident and problem resolution.


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