Service Delivery Leadership Position

1 month ago


Montreal, Quebec, Canada Hamilton Barnes Associates Limited Full time

We are a renowned Managed Services Provider (MSP) with an outstanding reputation for delivering exceptional results, particularly within the Public sector. Our clients trust us as their go-to partner for public sector services.

About Us

Due to our continued growth and expansion, we are seeking an experienced Lead Service Delivery Manager to lead our Service Management team across various client accounts.

Key Responsibilities:
  • Oversee and guide a team of Service Delivery Managers to ensure seamless service delivery.
  • Facilitate the successful transition of new services from projects to Business as Usual (BAU).
  • Demonstrate proven success in service delivery and management.
  • Hold strong knowledge of ITIL Service Management principles, including Incident, Change, Problem, and Major Incident Management.
  • Develop and maintain excellent client engagement skills, especially for IT services in government and private sector environments.
Compensation Package:

Our comprehensive compensation package includes:

  • Pension Scheme
  • Health Insurance
  • Life Assurance
  • 25 days annual leave (with the option to purchase additional leave)
Estimated Salary: £65,000 per annum

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